Our tutorial videos explain and show the main features of the IS Collector solution. Watch them and get started!
We have gathered the main questions of users who are getting started with IS Collector solution.
Getting started: Creating and testing my account
Click here to watch on the Youtube website or app.
- Getting started: Creating and testing my account
- Difference between single count x physical inventory x check count
- How to do a single count
- How to do an physical inventory
- How to do a check count
- Changing the quantity to be collected
- How to import my product list
- How to control which codes can be counted
- Exporting data through the web manager
- Knowing all the features of the physical inventory
- Working with pallet count
- How to add a new device to my account
- How licenses work
- How to use the barcode reader on your cell phone
Frequently Asked Questions (FAQ)
Getting started: Creating and testing your account
2 - Create your account on the app or here.
3 - Take the count by scanning the barcodes (there is no need to have an internet connection in this moment).
4 - After the count is finished, go to the "Transmit" menu of the app and send your data.
5 - Use the registered email and password to access the web manager, view the counts transmitted and export data based on your needs. Access the web manager here.
Watch the step-by step tutorial video with the explanation of this process.
Learn all about IS Collector licenses.
You must change the license from one device to another only in cases where the device with the license will definitely not be used anymore. In this case, you must access "Devices" menu on the web manager and click on the option “Delete the device”.
When you delete a licensed device, this license will be available to be assigned to a new device. But, ATTENTION! When you delete the device and, consequently, remove its license, all your data will have limited export, as this new device has no license.
You cannot reactivate a deleted device. So, again, ATTENTION, only delete your device if you are sure that you will no longer need to use it in the future and that you will no longer need to export your data.
See how to register other devices to your account
See how to import your product list
a) Counting of any code
b) Counting of uploaded products only
c) Counting of uploaded products and confirmation of unknown codes
This way, the apps connected to your account will collect data according to your counting code setup. This configuration can be adjustable for single counts, for each physical inventory created and verification counts.
See how to set up count permission
You must pair the reader with your phone just like you do when you use any other bluetooth device. Attention! Make sure the reader connects to the phone independently. There are wireless readers that are dependent on a signal receiving base. Give preference to models that connect directly via bluetooth, without the need for the base.
You must use an OTG adapter that allows the connection of USB devices to your phone/tablet. You will find the adapter in mobile phone/computer stores. See some models of adapters here. OTG (On-The-Go) technology allows your device to communicate with barcode reader. Most devices today already have OTG specification, but you can check if yours is compatible by plugging any USB device, such as keyboards, flash drives or barcode readers, into your phone to see if it works.
See in practice how to connect the mobile phone to the reader
This situation can happen when you are using an older mobile phone model or data collector. In this case, we send the installer file and you will be able to install directly on your device, without the need of Google Play, it is very simple!
Request the installer file via email email@example.com informing the model of your device and we will reply with the appropriate instructions.
For IOS device
Contact our support at firstname.lastname@example.org.